Shipping & Returns
Free Shipping Promotion
Here at Pure and Simple Blends we are currently offering Free Standard Shipping on orders over $100 to all Australian addresses.
Terms and conditions of the offer:
this offer includes Standard Shipping only, and does not include Express Shipping;
your order value must exceed $100 after discounts are applied, and also excludes shipping costs;
excludes corporate orders;
your delivery address must be located within Australia; and
this offer is ongoing and is subject to change or may be withdrawn at any time;
Standard delivery within Australia
All goods are dispatched from or Maroota warehouse and are delivered by Australia Post.
Most orders are dispatched from our warehouse within 1-3 business days.
Due to the Covid-19 outbreak Australia Post are experiencing delays in their network. Upon dispatch we will send you a notification email and your order should arrive within 5 to 15 business days for standard delivery and 3 to 7 business days for express delivery.
Please note it can take longer to WA, remote and regional areas. Please note that we rely on our delivery partners to successfully deliver within their recommended service time frames.
Pure and Simple Blends cannot be held responsible for delays within the Australia Post network.
We use AusPOST's eParcel system to deliver items Australia-wide from our Online Store in Sydney, NSW.
For Australian standard deliveries, please see below shipping charges:
Up to 500g - $8.95
500g to 1kg - -$12.20
1kg to 3kg - $15.35
3kg to 5kg - $18.50
FREE delivery on orders over $100 (excludes shipping costs, corporate orders and express post)
Please note that some rural locations may take slightly longer.
We suggest you give an address where you will most likely be during the day to receive delivery, as you will be asked to sign for the receipt of your parcel. We can deliver to all business, residential and PO Box addresses in Australia. If you are not at home at the time of delivery a notification card will be left for collection at your local post office.
Express delivery is available please contact us for further information
Gift Card Delivery
Gift Cards are dispatched from our Office and may arrive separately from other products you may have ordered.
If your order includes a Gift Card and other products, your delivery charge will be as the above Standard or Express delivery, depending on the method you choose.
If your order only includes a Gift Card the following delivery charges will apply:
$5.95 for Standard delivery Registered Post for Gift Cards. Generally arrives in approximately 3 - 6 working days.
Gift Cards are sent through Registered Post and need to be signed for.
Refunds and Returns Policy
If you change your mind, unwanted or unused items may be exchanged or given a store credit within 30 days of purchase. Please email email@example.com Provided a proof of purchase can be supplied.
Pure and Simple Gift Cards cannot be refunded or replaced.
If your order arrives less than perfect please provide a photo to Pureandsimpleblends@hotmail.com so we can investigate and organise an exchange or refund. . Please note we are unable to provide refunds or exchanges without the damaged items and proof of purchase.
Can I cancel my order?
An order can only be cancelled up to the point it is dispatched. We pride ourselves in dispatching orders promptly, so to cancel please contact us immediately using our Contact form before the goods have left our control. You will receive an email advising you that your order has been dispatched. After that point you will need to accept delivery and then return the order to us in accordance with our Refunds and Returns Policy above.